Terms of purchase

Below you will find general information, notices, and legal guidelines related to our website.

Company Name: Allights Kft.

Customer Service: 1132 Budapest, Visegrádi utca 53.

Headquarters: 2800 Tatabánya, Gál István lakótelep 212. földszint 1.

Tax Identification Number: HU23141902

Phone: +36 70 329 48 97

Deposit - The seller may request a deposit depending on the manufacturer, quantity, or value of the ordered goods to initiate the order. The buyer will be informed about this by the seller after placing the order. The deposit can be paid in cash or via bank transfer.

Invoice - The seller will issue an invoice to the buyer for the deposit and/or the purchased products after the purchase. The invoice is prepared based on the information provided in the order. In the case of companies, it is necessary to provide the tax identification number as well. The issued invoice is an electronic invoice containing all necessary information in accordance with valid accounting laws. The invoice is not printed out; instead, the invoicing software's email system automatically sends the invoice to the email address provided by the buyer. If you have not received an invoice, please first check your spam folder as the invoice likely ended up there.

You can choose from the following payment options:

- Payment by credit card on our website (Visa, Visa Electron, MasterCard, Maestro) (Barion)
- Bank transfer in advance

Online card payments are processed through the Barion system. The merchant does not have access to the card details. The service provider, Barion Payment Zrt., is supervised by the Hungarian National Bank with license number: H-EN-I-1064/2013.

The ordered goods can be delivered to the customer in two ways:

1. **Personal Pickup**: Customers have the option to pick up the ordered goods in person at our warehouse. The possible pickup times will be communicated to you via phone or email.

2. **Courier Delivery**: The ordered items can also be delivered to the customer via courier service. We offer delivery both within Hungary and internationally. The details of international delivery need to be clarified before each order.

The ordered products will be delivered to our customers by the employees of DPD or GLS courier services.

Delivery takes place exclusively on business days, following prior telephone coordination and the sending of an interactive SMS notification.

Shipping

The delivery deadline is 7 days. If the expected delivery time exceeds 7 days, we will inform you by phone or email after the arrival of your lamp order. If the later delivery deadline is not satisfactory to you, we can modify or cancel your order.

Prices displayed on our online store are gross consumer prices, inclusive of VAT. We reserve the right to change prices. We do not accept responsibility for any errors on the website. In case of discrepancies, the parameters provided by the manufacturer shall prevail.

We sell our products in accordance with the warranty regulations in force in Hungary!

In accordance with the relevant regulations, all new products we distribute are subject to a mandatory minimum 12-month warranty. Any warranty period longer than this will be specifically indicated for the respective products. The warranty period begins on the date of invoice issuance.

In accordance with consumer protection regulations, in case of product malfunctions detected within 72 hours, the manufacturer is obliged to replace the defective product.

A warranty claim can be made by presenting the following documents together:

- The complete original packaging of the product with all factory accessories.
- A copy of the receipt or invoice.

In case of partial or complete absence of these documents, we cannot accept the warranty claim!

Defective products brought to our company with warranty issues will be forwarded to our supplier who provides warranty support, ensuring their prompt repair in compliance with the relevant regulations. The typical turnaround time for warranty repairs and inspections is 1-2 weeks, although service centers reserve the right to extend this timeframe if necessary.

The 72-hour replacement policy applies only to products whose malfunction occurs during regular use. Malfunctions resulting from misuse (e.g., breakage due to dropping, water damage, stepping on, etc.) are not eligible for replacement. To avoid such replacements, manufacturers and distributors will only provide replacements based on official service opinions. Therefore, in case of product malfunction within 72 hours, the following steps need to be taken: The detected malfunction must be reported to our online store's customer service. If the investigation by the service confirms the validity of the report, the manufacturer will immediately replace the product.

If it is clear that the malfunction occurred due to regular use within the warranty period, we will of course provide an immediate replacement.

If the cause of malfunction is not clear, our online store will provide a replacement for the defective product within 72 hours only upon receipt of the official service opinion.

We do not accept postage due packages. In such cases, our online store will always return the package to the sender!

The costs of returning the product under warranty are always borne by the customer. However, if after returning the product it is found to have a material defect or a problem covered by the warranty conditions, our online store will reimburse the shipping costs.

We cannot reimburse shipping costs for products repaired by third parties or for problems resulting from improper handling, adjustment, or those not covered by warranty conditions.

If the warranty or guarantee period is not indicated for a particular product, please inquire about the warranty or guarantee period by phone at our customer service.

According to Sections 4 and 5 of Government Decree 17/1999 (II.5.) on distance contracts, the buyer has the right to withdraw from a contract concluded electronically with the seller within 14 working days without giving any reason. The buyer may exercise the right of withdrawal from the day the product is received. The buyer may exercise the right of withdrawal by submitting a written declaration to the seller within the deadline specified above. In case of withdrawal without justification, the buyer shall bear the costs associated with returning the goods. If the buyer wishes to return the product without justification within the specified deadline and in accordance with the above conditions, the seller shall refund the amount paid by the buyer within thirty days after the withdrawal.

If the buyer withdraws from the contract, the product must be returned in its original, undamaged condition along with the invoice. If the buyer does not include all items originally provided to the buyer with the returned product, the seller reserves the right to charge the buyer for the missing items.

Please notify our customer service in writing of the cancellation of the order at the email address allights@allights.hu.

Name of the data controller: Allights Kft. (hereinafter: Data Controller)
Mailing address of the data controller: 2800 Tatabánya , Gál István lakótelep 212. földszint 1.
Email address of the data controller: info@allights.com
Our website address: https://allights.com

On the contact form, we request your name, email address, and phone number so that we can get in touch with you and respond to your inquiries. We do not share these details with third parties and only use them to answer your questions; they will not be used for any other purpose.

Data Processing Associated with Contact and Inquiry

Legal Background and Basis for Data Processing:

The legal background for data processing is provided by the provisions of Act CXII of 2011 on informational self-determination and freedom of information (Infotv.). The legal basis for data processing is in accordance with Section 5(1)(a) of Infotv., based on your consent.

Purpose of Data Processing:

The purpose of data processing is to be able to respond to your inquiries and provide the best possible offer/quote for you.

Scope of Processed Data:

During contact, it is necessary to provide your name, email address, and phone number.

Duration of Data Processing:

Personal data provided during contact will be stored until withdrawal, but you can request their deletion at any time.

The posts available on the website may use embedded content from external sources (e.g., videos, images, articles, etc.). Embedded content from external sources behaves exactly as if we had visited another website.

These websites may collect data about visitors, use cookies, or employ third-party tracking codes, monitoring user behavior related to embedded content, especially if we have a user account and are logged into the site.

If the Data Controller intends to carry out further data processing, preliminary information will be provided about the essential circumstances of the data processing (legal background and basis for data processing, purpose of data processing, scope of processed data, duration of data processing).

Please be informed that the Data Controller is obligated to fulfill written data requests based on legal authorization from authorities. The Data Controller keeps a record of data transmissions in accordance with Section 15(2)-(3) of the Information Act (Infotv.) (which authority, what personal data, on what legal basis, when the Data Controller transmitted), and the Data Controller provides information about the content upon request, except where the law prohibits disclosure.

Additional Data Processing Activities: 3.1. Additional activity provided by the data processor: Using various additional features (e.g., newsletter sending).

3.2. Identification and contact details of the external data processor partner:

UNAS Online Kft. 9400 Sopron, Kőszegi út 14. +36-99/200-200 unas@unas.hu

3.3. The fact of data processing, scope of processed data: All personal data provided by the data subject during the use of the service.

3.4. Scope of data subjects: All individuals using the website.

3.5. Purpose of data processing: Operating the services provided by the data processor on the website.

3.6. Duration of data processing, deadline for data deletion: Data processing lasts until the termination of the agreement between the data controller and the data processor or until the data subject's deletion request is received by the data processor.

3.7. Legal basis for data processing: User consent, GDPR Article 6(1)(a) and (c), and Act CVIII of 2001 on certain issues of electronic commerce services and information society services, Section 13/A(3).

Additionally, during browsing on our online store, only cookies aimed at optimizing our marketing are placed on your device, and under no circumstances are the data collected in this way linked to a specific person.

The Data Controller declares that adequate security measures have been implemented to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as against accidental destruction and damage, and to prevent accessibility issues arising from changes in technology.

During the data processing, you have the following rights:

• The right to information,
• The right to rectification of data,
• The right to erasure of data,
• The right to restriction of data processing,
• The right to object.

Within the duration of data processing, you can request information from the Data Controller about the handling of your personal data. The Data Controller will provide you with written, comprehensible information about the processed data, the purpose and legal basis of data processing, its duration, and, if data transmission has occurred, who received or will receive the data and for what purpose. This information will be provided within the shortest time possible, but no later than 25 days from the submission of the request.

You can request the Data Controller to rectify your personal data within the duration of data processing. The Data Controller will respond to your request within 15 days at the latest.

You have the right to request the deletion of your personal data, and the Data Controller will fulfill this request within 15 days. However, the right to deletion does not apply if the Data Controller is legally obligated to further store the data or if, in accordance with Section 6(5) of the Information Act, the Data Controller is entitled to further process personal data (e.g., for billing purposes).

You can request the Data Controller to restrict the processing of personal data if the permanent deletion of data would violate the legitimate interests of the data subject. The blocked personal data can only be processed until the purpose that excluded the deletion of personal data is valid.

You have the right to object to the processing of your personal data:

• If the processing or transmission of personal data is necessary for the fulfillment of a legal obligation that applies to the Data Controller or for the legitimate interests of the Data Controller, the data recipient, or a third party, except in cases of mandatory data processing and in the cases specified in Section 6(5) of the Information Act;
• If the use or transmission of personal data occurs – without your consent – for direct marketing, public opinion research, or scientific research purposes.

The Data Controller will examine the objection within the shortest possible time, but no later than 15 days from the submission of the request, make a decision regarding its merits, and inform you in writing of the decision. If the Data Controller does not comply with the data subject's request for rectification, restriction, or deletion, within 25 days from receiving the request, they will provide in writing or, with the consent of the data subject, electronically communicate the factual and legal reasons for rejecting the request for rectification, restriction, or deletion.

If you believe that the Data Controller has violated any legal provisions related to data processing or has not fulfilled any of your requests, you have the option to initiate an investigation by the National Authority for Data Protection and Freedom of Information (postal address: 1530 Budapest, Pf.: 5., email: ugyfelszolgalat@naih.hu) to stop the presumed unlawful data processing.

Please be informed that in case of violation of legal provisions related to data processing or if the Data Controller has not fulfilled any of your requests, you also have the right to take legal action against the Data Controller.

The Data Controller reserves the right to modify this data processing information. By using the website after the effective date of the modification, you accept the amended data processing information.